Privacy & Cookie Policies
At Triskell Seafood we are committed to protecting and respecting your privacy.
This Policy explains when and why Triskell Seafood Ltd and other companies in our group collect personal information about people who visit our website or who supply our business with information. The policy details how we use that information, the conditions under which we may have to disclose it to others and how we keep it secure.
We may update this Policy from time to time and the most up-to-date version will always be that freely available on our website. A printed copy can be requested from us if required.
Any questions regarding this Policy and Triskell(s) ‘s privacy practices should be sent by email to Marie-Aude Danguy at email@example.com or Triskell Seafood, Unit 9E North West Business Park, Collooney, Co. Sligo. Tel. 00353 (0)71 911 5886
WHO ARE WE?
We are a group of related companies including Triskell Seafood Limited, Triskell Properties Limited and/or Triskell Org Limited. Together we have over 20 years’ experience in the aquaculture industry and provide consultancy services to new and established growers.
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information from and about you in numerous ways:
- when you use our website, or contact us through our website
- when you contact us directly by phone or email to make an enquiry about products and services
- when you have an existing customer account with us
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include:
- your name
- business address (and delivery address if different)
- company name
- telephone number
- email address
- VAT number
- Bank account details (for payment)
- IP address (in the case of web users).
These details will be held on our system until such time as we receive a request from an individual to remove this data or we update it.
HOW IS YOUR INFORMATION USED AND WHAT IS THE LEGAL BASIS FOR THIS USE?
We process this personal data for the following purposes:
- To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us. This includes:
- verifying your identity
- taking payments, process orders, invoices or enquiries that you have submitted
- providing customer services and arranging the delivery or other provision of services
- respond to enquiries you have sent us
- Share with third-party agents who assist us with the sale and provision of our services
- Carry out our obligations arising from any contracts, specifications and agreements entered into by you or us
- Let you know about important updates regarding products or services you have ordered
- Notify you of changes to our products and services
- Send you communications which you have requested, these may include information about product ranges, specifications prices or account, invoice information etc
- Where we have a legitimate interest. This includes:
- to conduct research, analysis and analytics.
- Where you give us consent:
- we will send you direct marketing in relation to our relevant products and services
- we place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used
- on other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example financial transactions). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
WHO HAS ACCESS TO YOUR INFORMATION?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Your information is kept in-house and only accessed by those members of staff who have a requirement to process it.
On occasion it may be necessary to share your information with certain third parties for business purposes. These include (but are not limited to) Euler Hermes, Credit Safe, certain suppliers for direct deliveries, technical support.
You have a choice as to whether or not you wish to receive information from us. If you do not want to receive direct communications from us about our products and business, then you can respond to the Triskell Seafood website, requesting to opt out from any further communication from Triskell(s). Alternatively, you can call or email us will the same request.
HOW YOU CAN GET IN TOUCH OR UPDATE YOUR INFORMATION
The accuracy of your information is important to us. You have the right to make a written request to ask for a copy of the information Triskell(s) holds about you.
If you would like to view or correct the information that we hold about you, if you change email address, or any of the other information we hold is inaccurate or out of date, please contact us at: www.triskellseafood.com, firstname.lastname@example.org or Triskell Seafood Ltd, Unit 9E North West Business Park, Collooney, Co. Sligo F91 THW7, Tel: 00353 71 911 5886
WHAT RIGHTS DO I HAVE?
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.
You have the right to have your personal data erased so long as there is no compelling legal reason for Triskell(s) to retain it. (ie a statutory requirement to retain records).
In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing). You also have the right to withdraw your consent to the processing of your data where that processing is based on your consent.
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping.
To exercise any of these rights, you can get in touch with us – or our data protection officer – using the details set out below. If you have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.
SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR INFORMATION
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. To minimise any risk your non-sensitive details are transmitted securely via HTTPS/SSL. However, while we strive to protect your personal information, we cannot 100% guarantee the security of information and you should consider this before you give it to us. If you choose to supply us with personal details, you do so at your own risk. You have the option of sending any enquiries by email, phone or by post.
Once we receive your information, we make our best effort to ensure its security on our systems which are password protected and restricted access to designated staff members of Triskell Seafood.
We may analyse your personal information, and, for example, your order history or account held with us, to create a profile of your interests and preferences so that we can contact you with information relevant to you, if you have given us permission to do so. These sources may include, for example, your company web site, email or social media accounts. We may also use your personal information to detect and reduce fraud and credit risk.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you by Triskell(s), the information which you provide to us may be transferred to countries outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing. We will take steps to limit the transfer of data outside the EU as far as possible however, if we are required transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
This policy is written in English and a reference policy in another language can be provided if necessary. In the event of any conflict in interpreting or construing the terms of this policy, the English version shall prevail.
REVIEW OF THIS POLICY
We keep this Policy under regular review. This Policy was last updated in May 2019.
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